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Client Intake & Eligibility

All clients wishing to access Resource Center's HIV services for the first time must establish eligibility at the Client Services office. Client eligibility must be renewed semi-annually (every six months.)

There are many services available that, based on certain eligibility criteria such as income, could be free of charge to HIV+ individuals. Services include medical and dental care, case management, medical case management, assistance with health insurance premiums and HIV medication copays, HIV education, transportation, mental health counseling, food, legal services, childcare, housing, substance abuse treatment and home health services. These services are funded by the Ryan White Treatment Extension Act and other funding sources. Completing the intake process is the first and most important step towards accessing these services and finding out if and how ongoing case management can continue to help you.

Client Intake Location
Resource Center
2701 Reagan Street, Dallas TX 75219
Phone: 214-528-0144

Client Service Hours
Monday-Friday:
Appointments available from 9 a.m.-4 p.m.

Schedule an appointment by calling 214-528-0144.

Arriving over 15 minutes late will forfeit your appointment time and will be treated as a stand by. Appointments are required.

Public transit: Resource Center is accessible via DART bus routes 29 (exit at Reagan St.), or 39 (exit at Reagan St.), or 409 (exit at Brown St.) Also accessible from routes 31 and 51 (exit at Reagan St.)

What Is An Intake Session?

All HIV+ individuals who seek care, support and resources funded by the Ryan White HIV/AIDS Treatment Extension Act must complete an Intake Session. Intake Sessions involve providing important information about you so we can best assess your needs and eligibility for services. There will be forms to fill out, information and documents to provide to the Intake Specialist, and an in-depth discussion about how we can help you deal effectively with HIV/AIDS now and into the future.

Your Intake Session is your first introduction to what is available in the community to help you take care of your health and begin to plan for the future. Intake Sessions are scheduled within one to two weeks of your call, although appointments for urgent situations can be scheduled sooner. Every effort will be made to locate an Intake Site convenient to you. Home visits are available from most Intake Sites when illness or transportation problems exist.

What Information Do I Bring To The Intake Session To Establish Eligiblity For Services?

The information you must bring to your Intake Session includes:

Proof of HIV and/or AIDS Diagnosis (one of the following):

  • A lab report of detectable HIV “viral load” that includes the name of the client and testing facility.
  • A signed statement from a physician, physician’s assistant, an advanced practice nurse or a registered nurse (RN) attesting to the HIV positive status of the person.
  • A hospital discharge summary that documents HIV positive status and includes name of the client.
  • A confirmatory HIV+ laboratory result (including Western Blot, IFA, NAAT  or a detectable HIV RNA) that includes the name of the client and testing facility.

Proof of Residency in Collin, Dallas, Denton, Ellis, Henderson, Hunt, Kaufman, Rockwall, Navarro, Grayson, Fannin or Cooke counties (one of the following):

  • A valid Texas driver’s license or Texas state identification card, with an address within a specified service delivery area.
  • A current Voter Registration Card.
  • Mortgage or lease agreement with a Texas address within a specified service delivery area, as it relates to the standard Texas Apartment Association (TAA) lease. The first and last page of an executed lease is acceptable, provided all required information is included within these two pages. As for non-TAA leases, the lease must be reviewed thoroughly to determine if the first and last pages have sufficient information to satisfy eligibility requirements.
  • A receipt or documentation from the landlord, dated within the last thirty (30) days, indicating residence or month to month lease.
  • One household bill with the client’s name and address (including residential or cell phone bill) delivered within the last 30 days.
  • A signed statement, dated within the last 30 days, from the client indicating homelessness or non-traditional habitation outside the boundaries of a physical address, institution or homeless shelter.
  • Release paperwork from a correctional facility documenting a local address within the Dallas EMA/HSDA and/or Sherman/Denison HSDA.
  • One article of personal mail with the client’s name and address postmarked within the last thirty (30) days.
  • One article of business or bulk mail, with the client’s name and address, delivered in the last thirty days; a postmarked envelope is not required if the correspondence includes the business name, date sent and the clients name and address.
  • Paystubs dated within the last thirty days.
  • A signed statement from a person in the household, dated within the last thirty (30) days verifying that the client lives at a specific address.

Proof of Income below 300% of the federal poverty level* (one of the following): Find the Federal Poverty Level worksheet here: Federal Poverty Level worksheet

  • Award letter (including but not limited to: SSI, RSDI, VA and Pension) granting benefits for the current calendar year.
  • Payroll check stubs to verify last thirty (30) days of income.
  • Bank statement that shows deposit and source within last thirty (30) days; this may include electronic bank statements obtained online from the banking institution.
  • “No Income Certification” form signed by the client within thirty (30) days of intake.
  • Financial support within the last thirty (30) days including cash payment and assistance must be documented with the benefactor, verbally or in writing.
  • Letter or verbal communication within the last thirty (30) days from an employer verifying frequency of payment and amount of wages or salary.
  • Child support statements.
  • Alimony statements.
  • Signed statement from the client indicating that they receive cash payments for labor performed.
  • Most recent W-2 Form or U.S. Tax return.

Save time in the waiting room. You may download the Statement of No Income Form here, and Supporter's Statement here. You may print the forms, fill them out before your intake, and bring them with you, if you choose. 

For clients who receive Social Security Benefits and will need an award letter for proof of income, you may use this link to take you directly to “my Social Security” site.  If you have already created your profile on the site, you just will need to log in.  If you haven’t created your profile you will see how you can start this process.

There are times when individuals do not have all of the information listed. If this is your situation, call and talk to an Enrollment Coordinator. They can offer helpful advice on how to collect needed information or offer alternatives not listed here.

Once you arrive for your Intake Session, the Enrollment Coordinator will help you complete your Common Intake Form and several other forms that ask many questions. These questions are not meant to intrude on your privacy! They are meant to provide critical information on how best to serve your needs and ensure you better understand your diagnosis and the HIV care system. It is good to know that many service organizations require additional paperwork from you beyond the Intake Form when you arrive for your first appointment, such as consent for services forms or annual updates to your eligibility documents.

What Happens Next?

Once the Enrollment Coordinator completes the required paperwork and assessment for eligibility and need, he or she will provide you with a client eligibility card which you will need to access Ryan White funded services at the Center.   You may also receive referrals to additional services, based on your individual needs and circumstances.

How Long Does An Intake Session Take?

You should make plans to spend one to two hours at your Intake Session so your Enrollment Coordinator can take the time needed to complete required paperwork, explain the HIV care system, provide you information about HIV and the importance of ongoing healthcare.

Can I Bring Someone With Me?

Absolutely! It is important that your loved ones be involved in your care and support. We welcome them at the Intake Session. We can help them better understand HIV and become a stronger support system for you. There may also be services we can offer them as affected family members such as counseling or access to childcare for your children. In addition, we have access to many other non-HIV related services in the community that may be very helpful for caregivers, partners and family members.

What Happens To My Information?

Information provided at the Intake Session will be collected into a file and entered into a Texas Department of State Health Services database called ARIES. ARIES information is highly confidential to protect your privacy and will be used to track the HIV epidemic, the needs of the people impacted by the disease, and services used. All Ryan White funded organizations are required to enter this information and maintain strict confidentiality of the information you provide to us. Only you can provide permission for us to share that information with others.

You will be provided a complete copy of all forms we complete during Intake. It is important that you keep this packet with you whenever you attend a first appointment at other service organizations we refer you to.