HIV Client Services


Resource Center provides dental, case management, medical case management, food pantry, hot meals and health insurance assistance premium and co-pay services to people living with HIV/AIDS who meet eligibility requirements set by the federal Ryan White Treatment Extension Act.

Services are provided regardless of race, color, religion, gender, age, national origin, disability, political affiliation, or sexual orientation. No fees are charged for these services. In order to establish eligibility for client services, all potential clients must complete an intake session.

Client Services is open to new clients, with current referral from case manager, on a walk-in basis between 9 a.m.-3:30 p.m., Monday through Friday.

Client cards must be renewed semi annually (every six months.) Clients may renew client cards between 9 a.m.-3:30 p.m., Monday through Thursday. No appointment necessary.

 

Clients have option to renew client cards by appointment. Call 214-540-4457 to schedule an appointment.

Save time in the waiting room. Download the common intake form here, and eligibility forms here. Print the forms, fill them out, and bring them with you.

For clients who receive Social Security Benefits and will need an award letter for proof of income, you may use this link to take you directly to “my Social Security” site.  If you have already created your profile on the site, you just will need to log in.  If you haven’t created your profile you will see how you can start this process.


 

 

 

Location:
Resource Center Dallas
2701 Reagan Street, Dallas TX 75219
Phone: 214-528-0144

Resource Center is accesible via DART bus routes 29 (exit at Reagan St.), or 39 (exit at Reagan St.), or 409 (exit at Brown St.) Also accessible from routes 31 and 51 (exit at Reagan St.)

Client Intake

There are many services available that, based on certain eligibility criteria such as income, could be free of charge to you. They include medical and dental care, case management, medication and insurance assistance, HIV education, transportation, mental health counseling, food, legal services, childcare, housing, substance abuse treatment and home health services. These services are funded by the Ryan White Treatment Extension Act and other funding sources. Completing the intake process is the first and most important step towards accessing these services and finding out if and how ongoing case management can continue to help you.

Client Intake Location:
Resource Center Dallas
2701 Reagan Street, Dallas TX 75219
Phone: 214-528-0144

Resource Center Dallas is accesible via DART bus routes 29 (exit at Reagan St.), or 39 (exit at Reagan St.), or 409 (exit at Brown St.) Also accessible from routes 31 and 51 (exit at Reagan St.)

 

What is an Intake Session?

All HIV+ individuals who seek care, support and resources funded by the Ryan White HIV/AIDS Treatment Extension Act must complete an Intake Session. Intake Sessions involve providing important information about you so we can best assess your needs and eligibility for services. There will be forms to fill out, information and documents to provide to the Intake Specialist, and an in-depth discussion about how we can help you deal effectively with HIV/AIDS now and into the future.

Your Intake Session is your first introduction to what is available in the community to help you take care of your health and begin to plan for the future. Intake Sessions are scheduled within one to two weeks of your call, although appointments for urgent situations can be scheduled sooner. Every effort will be made to locate an Intake Site convenient to you. Home visits are available from most Intake Sites when illness or transportation problems exist.

 

What Information Do I Bring to the Intake Session to Establish Services?

The information you must bring to your Intake Session includes:

A referral from one of the following case management agencies: AIDS Arms, Parkland Health and Hospital System, AIDS Services of Dallas, Bryan's House, Welcome House, or Health Services of North Texas.

Proof of HIV and/ or AIDS Diagnosis (one of the following):

  • A positive Western Blot laboratory result that includes the name of the client;
  • A report of detectable HIV “viral load” that includes that name of the client;
  • A positive qualitative Nucleic Acid Amplification Test (NAAT) or other diagnostic assay for HIV infection, which has been approved by the Food and Drug Administration (FDA), that includes the name of the client;
  • A signed statement from a physician, physician’s assistant, an advanced practice nurse or a registered nurse (RN) attesting to the HIV positive status of the person;
  • A hospital discharge summary documenting HIV positive status.
  • Proof of Residency in Collin, Dallas, Denton, Ellis, Henderson, Hunt, Kaufman, Rockwall, Navarro, Grayson, Fannin or Cooke counties (one of the following):
  • A valid Texas driver’s license or Texas state identification card;
  • Mortgage or rental lease agreement in recipient’s name;
  • Texas utility bill in recipient’s name;
  • A letter postmarked to a Texas address in the recipient’s name in the last 30 days;
  • A letter of identification and verification of residency from a verifiable homeless shelter or community center serving homeless individuals

Proof of Income below 300% of the federal poverty level* (one of the following): Find the Federal Poverty Level worksheet here: Federal Poverty Level worksheet

  • Most recent award letter, including but not limited to : SSI, SSDI, VA, and Pension
  • Most recent W-2 Form or U.S. Tax return
  • Most recent payroll check stubs to verify last thirty (30) days of income
  • Most recent bank statement that shows deposit and source within the last twelve (12) months
  • “No Income Certification” form signed by client within thirty (30) days of intake
  • Financial support including cash payment and assistance from family that can be documented and verified with the benefactor
  • Letter or verbal communication from an employer verifying frequency of payment or wages or salary
  • Child support statement; Alimony statements; food stamps
  • Picture ID
  • Proof if insurance, if available (Medicaid, Medicare, private)

There are times when individuals do not have all of the information listed. If this is your situation, call and talk to an Intake Specialist. They can offer helpful advice on how to collect needed information or offer alternatives not listed here.

What Happens Next?

Once the Intake Specialist completes the required paperwork and assessment for eligibility and need, he or she will provide you with a client eligibility card which you will need to access Ryan White funded services at the Center.

 

How Long Does an Intake Session Take?

Once you arrive for your Intake Session, the Intake Specialist will fill out a Common Intake Form and several other forms that ask many questions. These questions are not meant to intrude on your privacy! They are meant to provide critical information on how best to serve your needs and ensure you better understand your diagnosis and the HIV care system. It is good to know that many service organizations require additional paperwork from you beyond the Intake Form when you arrive for your first appointment, such as consent for services forms or annual updates to your eligibility documents.

 

Can I Bring Someone With Me?

Absolutely! It is important that your loved ones be involved in your care and support. We welcome them at the Intake Session. We can help them better understand HIV and become a stronger support system for you. There may also be services we can offer them as affected family members such as counseling or childcare for your children. In addition, we have access to many other non-HIV related services in the community that may be very helpful for caregivers, partners and family members.

 

What Happens to My Information?

Information provided at the Intake Session will be collected into a file and entered into a Texas Department of State Health Services database called ARIES. ARIES information is highly confidential to protect your privacy, and will be used to track the HIV epidemic, the needs of the people impacted by the disease, and services used. All Ryan White funded organizations are required to enter this information and maintain strict confidentiality of the information you provide to us. Only you can provide permission for us to share that information with others.

You will be provided a complete copy of all forms we complete during Intake. It is important that you keep this packet with you whenever you attend a first appointment at other service organizations we refer you to.

 

end faq

 

Client Handbook and Resources

Download the Resource Center Dallas Client Handbook here.

handbook-cover-web  Download the 2013 Guide to HIV & AIDS Services in North Texas handbook here.

2013 is the last year the "Guide to HIV & AIDS Services in North Texas" will be produced by Resource Center.

 

Insurance Assistance

Health insurance is important to maintaining your overall health. If you are eligible for Ryan White funded services, we can help you keep the insurance you already have.

The Ryan White Insurance Assistance Program provides financial assistance for people with HIV to keep their private insurance for the maximum time period possible. This program assists with insurance premiums, COBRA premiums and medication co-pays directly related to HIV.

Program Information:

  • Clients must meet the eligibility standards outlined in Client Intake
  • Be or become a client with Resource Center of Dallas.
  • Currently have private medical, dental and/or vision insurance.
  • Assistance is limited to a maximum of $750.00 per month.
  • You can receive assistance even if you are working, as long as your employer will accept a check from this program

The Program does not cover

  • Supplemental Insurance
  • Medicare
  • Texas High Risk Pool Premiums
  • Doctor co-pays
  • Lab co-pays

 Contact
In Dallas, Ellis, Henderson, Navarro, Grayson, Fannin and Cooke Counties, call 214-521-3390 and ask for the Insurance Assistance Coordinator.
In Denton, Collin, Hunt, Kaufman and Rockwall Counties, call 940-381-1501 and ask for the Insurance Assistance Coordinator.

HIV Dental Clinic

Early detection and treatment of common oral problems is critical to individuals with HIV/AIDS.  The goal of the Dental Program is to improve the health and quality of life for clients through a restorative care approach that empowers clients to remain healthy.

In order to make an appointment, clients must meet the eligibility standards outlined in Client Intake. Clients enter into Medical Case Management with coordination of dental and medical services including treatment education, risk reduction and assessment of physical, mental and psycho-social needs with appropriate referrals. Clients accessing dental services for the first time please contact the Medical Case Management coordinator at 214-540-4465.

HIV Dental Clinic Location:
Nelson-Tebedo Community Clinic
4012 Cedar Springs Road, Dallas 75219
Phone: 214-528-2336

Resource Center Dallas Dental Clinic is accesible via DART bus routes 29 (exit at Throckmorton St.), or 39 (exit at Throckmorton St.), or 409 (exit at Cedar Springs.) Also accessible from routes 31 and 51 (exit at Throckmorton.)

 

HIV Nutrition Services

Weight loss and malnutrition continue to be common problems with HIV and can contribute to HIV disease progression. A healthy diet improves quality of life, and good nutrition helps the body process the many medications taken by people with HIV. Good nutrition helps keep your immune system strong, enabling you to better fight disease.

Hot Meals Program
The hot meals program provides each client one meal each weekday, five days per week. On average, the program serves 600 meals per week. Meals are designed to provide one-third to one-half of daily nutritional needs. Menus are planned in conjunction with volunteer dieticians specifically to address the calorie needs of HIV+ individuals. Clients must meet the eligibility standards outlined in Client Intake to use this program.

Hot meals services are available to Resource Center Dallas clients with a valid client I.D. card and a current photo I.D. Visitors and client guests may have lunch at the hot meals program for $5.00 per person.

Hot Meals Program Location:
Resource Center Dallas
2701 Reagan Street, Dallas TX 75219
Phone: 214-528-0144

 

Resource Center Dallas is accesible via DART bus routes 29 (exit at Reagan St.), or 39 (exit at Reagan St.), or 409 (exit at Brown St.) Also accessible from routes 31 and 51 (exit at Reagan St.)

Hot Meals Program Hours:
Monday - Friday: 11:30 a.m. – 1 p.m.
Saturday - Sunday: Closed

 

Food Pantry
The Center's food pantry was founded in 1985 out of a cardboard box at the corner of Cedar Springs Road and Throckmorton Street in the Crossroads Market. Today, the pantry serves more than 800 people living with HIV each week, allowing clients to shop for fresh produce, canned goods, frozen foods and perishables.

Food is purchased from the North Texas Food Bank, as well as through generous donations from supermarkets, restaurants, caterers, community groups and individuals.

Food pantry services are available to Resource Center Dallas clients with a valid client I.D. card and current photo I.D. Clients must meet the eligibility standards outlined in Client Intake. Clients may shop once per week at the food pantry.

Food Pantry Location:
5450 Denton Drive Cut Off, Dallas 75235
Phone: 214-521-3390

Resource Center Dallas is accesible via DART bus routes 29 (exit at Hudnall St.), or 39 (exit at Hudnall St.), or DART light rail green line exit at Inwood/Mockingbird station.

Client Shopping Hours:
Monday: 9 a.m. - 7 p.m.
Tuesday-Thursday: 9 a.m. - 2 p.m.
Friday-Sunday: Closed

Donations of canned goods or cash are always welcome and may be tax deductible.

Pantry Wish List

  • Canned Meats: tuna, chicken, chili, Spam
  • Canned soups and Ramen noodles
  • Canned vegetables and fruits
  • Boxed cereal
  • Dry staples: rice, beans, pasta
  • Juice
  • Condiments: ketchup, mayonnaise, mustard, salt, sugar

Donation Dropoff Hours
Monday: 9 a.m.-7 p.m.
Tuesday-Thursday: 9 a.m.-2 p.m.
Friday-Sunday: Closed

 

OUR SUPPORTERS

  • Ben E. Keith

    Ben E. Keith

    Thank you to our ongoing supporters. Please patronize these businesses and show your appreciation for their support of Resource Center Dallas

     

  • MAC AIDS Fund

    MAC AIDS Fund

    Thank you to our ongoing supporters. Please patronize these businesses and show your appreciation for their support of Resource Center Dallas

     

     

  • dallas voice

    Dallas Voice

    Thank you to our ongoing supporters. Please patronize these businesses and show your appreciation for their support of Resource Center Dallas

     

  • American Airlines

    AA.com/rainbow

    Thank you to our ongoing supporters. Please patronize these businesses and show your appreciation for their support of Resource Center Dallas

     

     

  • caven

    Caven

    Thank you to our ongoing supporters. Please patronize these businesses and show your appreciation for their support of Resource Center Dallas

     

 

Your help makes it all possible